What do you need to get done?
Find out what is happening to your business, why Didiserv is asking for something, and what to do next.
Start here
Popular help
Your first 10 minutes in Didiserv
The shortest path from a new account to a useful compliance view.
Understanding compliance statuses
What due, overdue, blocked, needs review, and completed mean inside Didiserv.
Why is my task blocked?
A blocked task usually means a required dependency, fact, document, or earlier piece of work is not ready yet.
How to upload documents to Didiserv
Send the right records to the right task so they can be reviewed and retained as evidence.
Connect Xero to Didiserv
Connect the correct Xero organisation and understand what Didiserv uses the connection for.
My payment failed
What to check when a Didiserv checkout or payment does not complete.
Browse help
Choose the job you are trying to do
Help is organised around client actions and product workflows, not an accounting glossary.
Getting started
Set up your business, understand Didiserv, and get to your first useful compliance view.
2 guides
Compliance calendar
Understand obligations, statuses, due items, blocked work, and what needs attention next.
2 guides
Tasks & practitioners
Request work, understand dependencies, follow progress, and work with assigned practitioners.
2 guides
Documents & evidence
Upload records, understand document requests, and see what counts as completion evidence.
2 guides
SARS, CIPC & payroll
Practical Didiserv guidance for common South African compliance workflows.
7 guides
Xero & integrations
Connect accounting data, understand sync behaviour, and troubleshoot integration issues.
2 guides
Billing & plans
Understand pricing, payments, plan scope, and what happens when a payment does not go through.
2 guides
Account & security
Manage access, invite users, understand roles, and protect your Didiserv account.
4 guides
Getting started
Set up your business, understand Didiserv, and get to your first useful compliance view.
Compliance calendar
Understand obligations, statuses, due items, blocked work, and what needs attention next.
Tasks & practitioners
Request work, understand dependencies, follow progress, and work with assigned practitioners.
Documents & evidence
Upload records, understand document requests, and see what counts as completion evidence.
SARS, CIPC & payroll
Practical Didiserv guidance for common South African compliance workflows.
Add a SARS Registered Representative
SARS guideRequired documents and the Didiserv guide to the SARS representative workflow.
Accept a SARS eFiling Tax Type Transfer
SARS guideStep-by-step guidance for authorising a tax type transfer on SARS eFiling.
Approve a SARS registration request
SARS guideHow to review and approve a SARS registration request in the supported workflow.
SARS contact details
SARS guideFind the SARS contact channels captured in the existing Didiserv help guide.
SARS proof of address requirements
SARS guideUnderstand common proof-of-address requirements and document checks.
SARS proof of address alternatives
SARS guideOptions to consider when the usual proof-of-address document is not available.
View a SARS PDF file
SARS guideHow to open or convert SARS PDFXFA files that do not render normally.
Xero & integrations
Connect accounting data, understand sync behaviour, and troubleshoot integration issues.
Billing & plans
Understand pricing, payments, plan scope, and what happens when a payment does not go through.
Account & security
Manage access, invite users, understand roles, and protect your Didiserv account.
Invite a team member to Didiserv
Give another person access without sharing your own login details.
User roles and permissions
Understand why different Didiserv users can see and do different things.
Keep your Didiserv account secure
Simple controls that reduce the risk of unauthorised access to accounting and compliance data.
Contact Didiserv support
Send enough context for Didiserv to diagnose the issue without exposing unnecessary sensitive information.
Still stuck?
Bring the affected task or business with you.
Good support starts with context. Tell us what you expected, what happened instead, and which task, payment, integration, or business is affected.