Help article
My payment failed
What to check when a Didiserv checkout or payment does not complete.
Applies to: Users paying for a plan or serviceReviewed 2026-08-15
Before retrying
- Check that the payment was not already completed in your bank or card app.
- Return to Didiserv and confirm whether the task, plan, or receipt was created.
- Avoid repeated payment attempts when you are unsure whether the first attempt succeeded.
When to contact support
Contact support if money left your account but Didiserv does not show the expected payment or entitlement. Include the affected service or plan and the approximate payment time. Do not send full card numbers or banking passwords.
Still not resolved?
Bring the affected business, task, payment, or integration context with you so support can diagnose the real issue instead of starting from a generic description.