Help article
Contact Didiserv support
Send enough context for Didiserv to diagnose the issue without exposing unnecessary sensitive information.
Applies to: Anyone who still needs help after checking the relevant guideReviewed 2026-08-15
Include the context that identifies the problem
- The business you were working on.
- The affected task, obligation, payment, or integration.
- What you expected to happen and what happened instead.
- A screenshot if it helps explain the problem.
Do not send secrets
Never send passwords, one-time PINs, full card numbers, or internet-banking credentials to Didiserv support. Use the secure upload flow when a business document is required for a task.
Still not resolved?
Bring the affected business, task, payment, or integration context with you so support can diagnose the real issue instead of starting from a generic description.
Related help
Why is my task blocked?
A blocked task usually means a required dependency, fact, document, or earlier piece of work is not ready yet.
My payment failed
What to check when a Didiserv checkout or payment does not complete.
Why is my Xero data not updating?
Check the common causes of a stale or incomplete Xero sync before escalating it.