Help article
Why is my Xero data not updating?
Check the common causes of a stale or incomplete Xero sync before escalating it.
Applies to: Businesses with an existing Xero connectionReviewed 2026-08-15
Check these first
- Confirm the Xero connection is still authorised.
- Confirm the connected Xero organisation is the same legal business as the Didiserv profile.
- Check whether your Didiserv plan currently includes the relevant Xero-backed feature.
- Look for a partial-sync or mismatch message before reconnecting.
Do not reconnect blindly
If the wrong Xero organisation is connected, reconnecting without checking the business identity can make the issue harder to diagnose. Contact support when the organisation name or legal business appears inconsistent.
Still not resolved?
Bring the affected business, task, payment, or integration context with you so support can diagnose the real issue instead of starting from a generic description.